Sky Puck Crash When Selecting Game of Thrones

[Rhys127]

Hey folks,

Only just set up my Sky Puck today and running into an odd issue that I can't find any answer to online.

Specifically this is with Game of Thrones on Sky Atlantic, when I click on the show before it even brings up the episode guide, it freezes on the loading part for about 30 seconds before my Sky Puck turns off and restarts itself.

Interestingly it only seems to be Game of Thrones. All other shows on Atlantic seem to open fine as well as all other apps. Just not Game of Thrones.

I've tried refreshing the apps, hard restarting the puck, restarting the router and tried changing the resolution and picture settings to no avail.

Anyone else run into a similar issue or know how to fix this? Thanks!

[Chrisee]

@Rhys127 it sounds a curious fault but if you are trying to load the UHD version does the title load if you select a HD version? One possible explanation is an incompatibility between the puck and your TV perhaps linked to the HLG format Sky use for HDR on UHD titles.