Sky Box not connecting to internet

[Girish55]

My sky box stopped connecting to the internet/broadband today. Been working perfectly find up until this morning. Internet is working on other devices just not the TV. IP Address is not showing when going on to the network settings

[caesarome]

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@Girish55 

IP Address is not showing when going on to the network settings

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Can you reset the settings, if not have you tried rebooting it at the mains ?

[Chrisee]

@Girish55 whst type of Sky box do you have out of Sky Q, Sky+HD or Sky Stream? 

[Girish55]

hi, i have the sky stream puck box. ive tried resetting everythying but nothing has solved the issue

[Girish55]

hi, i have tried resetting and rebooting from the mains

[Fothergill1]

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@Girish55 wrote:

My sky box stopped connecting to the internet/broadband today. Been working perfectly find up until this morning. Internet is working on other devices just not the TV. IP Address is not showing when going on to the network settings

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Hi @Girish55 When I have had a similar problem in the past I find the following procedure always resolves the issue

Put your Glass or puck into Standby and then unplug both your puck and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following link to see if it helps:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm