Setting up sky streaming - cannot get an activation code on the TV

[Niki11]

I ordered sky broadband and the essentials package - the broadband is working but I cannot start the black streaming box (puck?).  There are no lights on the puck even though it is plugged into a working socket.  I think this is why I cannot get an activation code to start my service.  Any suggestions?

[lettice]

if this is your first use of the Puck, first read and watch the setup help and video here;

https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream

If you have no lights showing on your Puck, when trying;

Read this help article, namely performing the recovery procedure on step 4;

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck