Setting up 2nd sky stream puck box

[Fish271]

I've recently changed to sky and have a sky stream puck box it set up perfectly downstairs but upstairs with the 2nd box it allows me to enter my WiFi password then it says continue setting up your channels brings up the blue sky logo then goes black then eventually comes back to your connected and just keeps going in a loop. I've tried both the HDMI 1 & 2 no joy, any ideas? 

[mikealanr · Accepted solution]

Hi @Fish271 

Try resetting the puck by pressing and hold the button on the bottom while powering it on as per the instructions on this article: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

MikeAlanR

[Fish271]

Excellent thank you so much, I'll give that a go. 

[Sharpie2]

My new skystream box gets to software update & no further

[lettice]

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@Sharpie2 wrote:

My new skystream box gets to software update & no further

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This recently has been an issue for some customers on new setups of Sky pucks.

Have a read through this Sky help article.

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

If you can, just for the setup, do a power reset of the puck and attach an ethernet cable and  leave it attached for the Puck setup and see if that helps.