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Discussion topic: Service streaming too slowly and dropping out

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This message was authored by: YvonneGurney

Service streaming too slowly and dropping out

We have just moved to streaming through our wifi. The Sky service is not loading quick enough and is dropping us out of the show want stream 

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This message was authored by: MarkGoldsmith

Re: Service streaming too slowly and dropping out

Posted by a Superuser, not a Sky employee. Find out more

@YvonneGurney Open Netflix on the Sky stream puck, go to get help and check your network and let it run the network check from the stream puck. Make a note of the download speed.

 

its best to run this a couple of times at different intervals and see if the internet speed the stream puck is getting is good enough. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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