Second puck

[SoraTJ]

Hi I need some help I bought whole home but for some reason the second stream puck is not going to sky it says to subscribe what am I doing wrong?

[Tim+Adams]

Hi @SoraTJ 

Have you activated the second Stream? 

It would of shown you a code on screen that you would have typed in on the app / website?

Thanks,

Tim

[SoraTJ]

It didn't come up with a code at all I managed to get the puck working but my puck and downstairs puck share the same playlist

[Tim+Adams]

Hi @SoraTJ 

That's working as normal. The playlist is the same on all devices on your account. 

Thanks,

Tim

[Jporch316]

@SoraTJ 

You can create separate profiles within the playlist so that family members have their own list of shows they can add 

[TimmyBGood]

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@SoraTJ wrote:

my puck and downstairs puck share the same playlist

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While each puck is an independent device as far as its network connection is concerned, they all link back to the same Sky subscription and the usage data associated with it. Sky hasn't had real per-box content separation since Sky+ HD: Sky Q puts the same information on the main and every Mini box in the household.