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Discussion topic: STV and Apple TV not working

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Avatar for Dshepherd
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This message was authored by: Dshepherd

Message posted on ‎30 Sep 2025 03:45 PM

STV and Apple TV not working

We have had a problem over the past week (23/09/2025) . The issue is that we cannot open the Apple TV app, or STV to play content.

This is nothing to do with bandwidth. All other apps, Prime, netflix etc work fine. We have another sky stream box that does not show this problem. How do I get a replacement if required ?

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎30 Sep 2025 05:43 PM

Re: STV and Apple TV not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dshepherd 

 

You need to call sky.we are fellow subscribers here on the community. However try unplugging for at least 5 minutes and trying again. If that doesn't work try refreshing apps in settings (settings > system management > apps and updates).

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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