SKY Stream pick freezes and then shows a black screen

[BenJoBanjo]

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@HelenET wrote:

I'm having the exact same issue as this on one of my two pucks.  My house is Cat 5 cabled, broadband speed is 250 to 300 Mb.  It won't stay on long enough for me to do anything.  I have reset it at least 20 times doing all of the attempted fixes suggested on these forums.

The fact that one puck works fine, suggests to me that it's definitely a faulty puck.

How can I get a replacement puck?

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Give Sky a call. They will help you troubleshoot and organise a replacement puck if necessary. 

[daveyu56]

it's a pile of crap

froze 5 times for me last night

cancelling when I can

[HelenET]

Update

I managed to keep it on long enough to change these settings:-

Turn wifi OFF under Network (if connected via ethernet).
Set Network standby mode to ON and Overnight power saving is OFF.

So far so good and I have a working puck again!

[HelenET]

Update 2

It stopped working again and then wouldn't work for more than a few minutes before crashing.

A replacement puck arrived today and it's working fine.  So it seems virtually certain that the first one was a dud.

Here's hoping it's now all sorted!