SKY Stream intermittent Puck connectivity issue

[KW58]

I joined SKY STream February 2025 and the Puck has worked pretty well since then until recently - over the past couple of weeks. My Router is located in a bedroom upstairs and I have a SKY extender installed in the living room since day one.  The TV is located in our living room . Over the past few days when switching on the TV first thing in the morning it says it is unable to connect to the internet.  After I reboot the  PUCK it works well for the rest of the day although it has occasionally caused some issues when watching some programmes and a reboot works for that too.  I don't think I should be having to reboot the Puck so often.  We have not had any difficulty with internet on ipads or iphones during any of these times.  Can anyone advise  what the solution might be?

regards

Ken

[Brill+Gill]

Hi @KW58, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141