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Discussion topic: SKY PUCK NOT CONNECTED WITH TV

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Avatar for Lija
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This message was authored by: Lija

Message posted on ‎20 Jul 2025 08:44 AM

SKY PUCK NOT CONNECTED WITH TV

My TV is not connected to Sky Puck and it's showing not programmed Kindly help with this issue
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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎20 Jul 2025 08:52 AM - last edited: ‎20 Jul 2025 08:53 AM

Re: SKY PUCK NOT CONNECTED WITH TV

Posted by a Superuser, not a Sky employee. Find out more
@Lija wrote:

 it's showing not programmed 

 

That's usually a message from the internal television tuner, not a Sky box.  You may need to use the TV remote to select the correct HDMI port.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: GD1

Message posted on ‎20 Jul 2025 09:02 AM

Re: SKY PUCK NOT CONNECTED WITH TV

Posted by a Superuser, not a Sky employee. Find out more

@Lija  I agree with @TimmyBGood  thats not a Stream puck message but your TV, use the remote to cycle through the inputs to fin  the one the puck uses.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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