Hi @AE67
We are fellow customers on the community. You will need to speak to sky to see where your order is for your remote.
In the meantime you can use the app on your phone to control your puck. See: https://www.sky.com/help/articles/sky-remote-app
Note you may need to turn it on manually (with the button on the bottom) for it to be found in the app.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
