Replacing batteries in stream remote on a weekly basis

[Paulb361]

For the last 3 months I am having to replace the batteries in my stream remote weekly, downstairs isn't too bad, maybe monthly, but upstairs is weekly, that's not right surely 

[Fothergill1]

@Paulb361 This is a fairly common problem.  I had the same thing but in my case they lasted about 3 weeks so I was a little better off than you are.   I contacted Sky and they sent me a replacement remote which has resolved the issue.

You can request a replacement at the following link: Streaming TV replacement remote 

If you have one available you can also use a Sky Q remote.  I use one as a spare.

[Exiled-in-HH]

Sky Q remotes should've been returned to Sky🤔

[Fothergill1]

@Exiled-in-HH Only one needs to be returned.  I had 2 so that both my wife and I  had a remote (obviously one on buetooth and the other on IR).  It was purchased on Amazon about 5 years ago and unlike the Glass/Stream remotes it still works perfectly.