Replacement remote delivery

[Klou12]

I requested a replacement sky stream remote as mine has died. I recieved a text 9 days ago to say the request has been actioned and to allow 1-2 working days for it to arrive. It has been well over this and still no remote, no order history in my account either. What is best to do please? I have tried contacting sky but its been difficult to talk to a human and keeps sending me round in circles on the chat bot. Thanks

[mikealanr]

Hi @Klou12 

Try ringing them on the details here: https://www.sky.com/help/articles/viewing-help

When it asks for your mobile number to send a link to the community just remain silent and it will put your through to a list of options.

In the meantime you can use the remote app: https://www.sky.com/help/articles/sky-remote-app

MikeAlanR

[Fothergill1]

Hi @Klou12  Admittedly it was about 3 year ago but I had to request a replacement 3 times before I received one.  Every time I phoned I was assured one had been sent but they would send another.

As @mikealanr says give them a call.