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Discussion topic: Replacement Sky puck

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Avatar for ClintVosloo
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This message was authored by: ClintVosloo

Message posted on ‎07 Apr 2026 07:47 AM

Replacement Sky puck

Hi,

I am experiencing continuous connectivity issues with my SKY puck. 
please can I get a replacement?

 

Thanks

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎07 Apr 2026 07:49 AM

Re: Replacement Sky puck

Posted by a Superuser, not a Sky employee. Find out more

@ClintVosloo replacing the puck is very unlikely to make a difference if the issue is poor WiFi in the area where the puck is placed. You can easily see the WiFi signal strength by going to the Network tab in the settings menu. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎07 Apr 2026 11:29 AM

Re: Replacement Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Also, if you open Netflix on the puck and go to Help -> Check Network, you can run a diagnostic from the puck, which will tell you the download speed the puck is currently getting. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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