Hi @Rosie29
Try the steps here: https://www.sky.com/help/articles/remote-control-help-sky-glass
There may be a bit of the paper tab stuck in the remote. Note the back can be very hard to remove the first few times.
If it's still not working you can ask sky for a replacement (we are fellow subscribers) or use this form: https://www.sky.com/help/forms/streaming-tv-remote
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
