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Discussion topic: Remote not working

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This message was authored by Rosie29 This message was authored by: Rosie29

Remote not working

I can't connect my sky remote to my sky stream, I've just received it and it's not working. I'm trying to set it up for the first time 


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Remote not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rosie29 

 

Try the steps here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

There may be a bit of the paper tab stuck in the remote. Note the back can be very hard to remove the first few times. 

 

If it's still not working you can ask sky for a replacement (we are fellow subscribers) or use this form: https://www.sky.com/help/forms/streaming-tv-remote 

 

MikeAlanR 

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Remote not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rosie29 

 

Try the steps here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

There may be a bit of the paper tab stuck in the remote. Note the back can be very hard to remove the first few times. 

 

If it's still not working you can ask sky for a replacement (we are fellow subscribers) or use this form: https://www.sky.com/help/forms/streaming-tv-remote 

 

MikeAlanR 

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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