Remote not working

[Rosie29]

I can't connect my sky remote to my sky stream, I've just received it and it's not working. I'm trying to set it up for the first time 

[mikealanr · Accepted solution]

Hi @Rosie29 

Try the steps here: https://www.sky.com/help/articles/remote-control-help-sky-glass

There may be a bit of the paper tab stuck in the remote. Note the back can be very hard to remove the first few times. 

If it's still not working you can ask sky for a replacement (we are fellow subscribers) or use this form: https://www.sky.com/help/forms/streaming-tv-remote 

MikeAlanR