@unclegus The thread you added to has nothng to do with Sky stream, it is Sky Q issue, which is a different system.
Therefore your post has been moved to the correct place for Sky stream.
How is your puck connected to your router? What speed are you getting to the puck? Open netflix on the puck, go to Get Help, click the connection test, what speed is being reported?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
