Hi @Mands2
Are you definitely signed in to the same sky store account? Are you checking in the sky store app? They won't appear in playlist. If you logon to sky store online can you see them there?
As we are fellow customers on the community the best course of action would be to raise a query with Sky Store: https://www.skystore.com/n/hcus/help/contact-us
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
