Pucks

[Eastwoods]

I have just ordered Sky Stream and I want to know how Pucks do I get?

[oj01]

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@Eastwoods wrote:

I have just ordered Sky Stream and I want to know how Pucks do I get?

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How many did you order?

[Eastwoods]

It never gave me an option to order more . . I am replacing Sky Q and Mini boxes so need at least 3?

[Angel_Aka]

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@Eastwoods wrote:

It never gave me an option to order more . . I am replacing Sky Q and Mini boxes so need at least 3?

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Well you would needed to have added three to your order along with the Whole Home subscription. The first puck is normally free but then there's a £39.95 "activation fee" for each additional puck. The pucks are loaned to you for the duration of your contract. 

[oj01]

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@Eastwoods wrote:

It never gave me an option to order more . . I am replacing Sky Q and Mini boxes so need at least 3?

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In that case I'd imagine you'll receive 1. 

Did you add the Whole Home subscription, which would be needed to have more than 1 Puck. 

You could possibly phone Sky to add the additional Pucks. You might be able to cancel the order and re-do it or you could wait until you've set the one up and then order the extra one's.

[lettice]

If you have ordered only one. And that is currently set for delivery.
Once that is delivered and activated, you can then go into your MySky account and order a further two at £39.95.

You will also need to add the Whole Home pack.

[splatto]

When I switched from Sky Q to Stream I had Q with two Miniboxes with Multiroom. The Multiroom was automatically converted to Whole Home when I placed the order. I was allocated one extra puck at no cost. 
I have to admit I wasn't two impressed that two miniboxes were replaced with only one puck considering I'd paid £49.50 for the second minibox and I had to return it. 
There was a poster recently who was replacing four miniboxes and had to pay almost £120 to do so. 

[oj01]

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@splatto wrote:

When I switched from Sky Q to Stream I had Q with two Miniboxes with Multiroom. The Multiroom was automatically converted to Whole Home when I placed the order. I was allocated one extra puck at no cost. 
I have to admit I wasn't two impressed that two miniboxes were replaced with only one puck considering I'd paid £49.50 for the second minibox and I had to return it. 
There was a poster recently who was replacing four miniboxes and had to pay almost £120 to do so. 

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It does feel as though the "right" thing for Sky to do would be to replace loaned mini boxes with loaned Pucks without charge. But, I guess it's a revenue stream that Sky aren't willing to give up.