Hi @Sandra1376
Is this a sky glass you have (you have posted in the sky stream board)? What devices are connected to your TV? If not sky glass what is the make and model?
Re the shutting down. When picking up the remote try pushing a button e.g center circle.
Please clarify what your set up is and the community will try to help.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
