Puck stuck in checking status loop - Solution

[Dwhight]

The past few weeks i've had isues with my Sky Pucks. I first lose live TV and TV guides. I reset the Sky Puck, following the articles, used Ethernet cable on so on..... but get stuck in this checking your status loop. Sky sent me a new Puck and it made no difference. My broadband was working fine, good speeds and low latency. I could see a connection from the Sky Puck on my router. All looked fine.

However, i'm now firmly believing this is a broadband provider issue. I use an Altnet called Fibrenest (they are part of Persimmon homes). The reason i think this is, I used my Mobile phone to tether the Sky Puck to and would you believe it, the Sky software setup went through with no problem, checking your status completed and the full setup went through without a problem. Clearly using my EE mobile to tether the WiFi connection to worked fine, the only issue it could be now is the Broadband provider - Fibrenest. Are they doing something to block Sky TV connections somehow? I don't know.

So anyone experiencing this issue, try tethering your Pucks to your mobile and see if that completes the setup. Note I turned off my Broadband Wifi whilst i setup a tether on my mobile in order for the Puck setup to prompt for a new Wifi connection. Once the Sky Puck setup completes i  simply re-connected to my Broadband Wifi within the Network setup and everything is working as expected (currently).

Maybe Sky could liaise with Fibrenest to see if they are doing something to block their connections on setup? If anyone else uses Fibrenest and have experienced this issue please reply to this post so Sky can take it seriously.

Good luck.

[ChrisBarnes1981]

I just did exactly this and would you believe it, it worked! 
I am currently having loads of problems with my stream not connecting properly and playlists not loading properly I am on Youfibre.  Problems only started about 4 days ago.  I suspect Youfibre or sky have changed something recently but all of the sudden posts on here of similar symptoms make me think  it is sky causing issues for sensitivity with our providers?

[Dwhight]

Good to hear it worked. I raised a case to my broadband provider and as expected they just said they don't block anything and must be a Sky issue. Sky will say, well it works via a different method, via mobile, so must be your broadband provider. No one will take responsibility.

Funny enough I have a similar issue with my door camera no longing connecting via WiFi and broadband but works via mobile tether. Broadband provider still say it's not them. If I could change broadband supplier I would but I'm stuck on this Altnet as only provider at present.

[ChrisBarnes1981]

So I did a little ChatGPT research and this is the answer it gives me...

It says that it is the broadband providers cgnat/routing that is causing the problems from the broadband providers and that is why the mobile tethering works ok but not the WiFi or Ethernet 

[Dwhight]

Ah that makes sense.... Good old ChapGPT. 

Carrier Grade NAT would share a public IP between multiple customers. I'm thinking during setup Sky or Blink  would initiate a connection back to my devices and if this is shared public IP it wouldn't know which customer to send to and the setup fails.  Or maybe the customers I have a shared IP with have Sky or Blink now and this effects the connection and routing tables. 

I'll see what my provider says.

[ChrisBarnes1981]

I can get a fixed ip from Youfibre at an extra £5 per month which will give me a public ip and apparently this would make sky stream play nicely again. It's just annoying that it has only just started despite me being on Youfibre for 2 years without any issues until now! so I don't know if it is sky that has caused the issue or if my provider has just created it?