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Discussion topic: Puck problems

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This message was authored by: Tony1952

Puck problems

Was installing the new sky puck, putting in password and then it froze. We rebooted it and it keeps coming up with press 7 and 9 but it's froze on that page

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This message was authored by: Jporch316

Re: Puck problems

Posted by a Superuser, not a Sky employee. Find out more

@Tony1952 wrote:

Was installing the new sky puck, putting in password and then it froze. We rebooted it and it keeps coming up with press 7 and 9 but it's froze on that page


Worth trying to hold the remote really close to the puck in setup mode as it's it IR mode during setup. 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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