0

Discussion topic: Puck problem

Reply
Avatar for Thomo1982
Level 0 icon
What's this?
This message was authored by: Thomo1982

Message posted on ‎11 Mar 2025 05:56 PM

Puck problem

Hi I've got a puck that is causing my major issues. It freezes, and some times we have sound and no moving images. The puck is IP04SK922310B732G that's causing me issues. When turned off and on this works again but does not resolve the issue. I've also stopped power to this and resolves the issue for longer but it never really works.
Report post
Post 1 of 2
129 Views
0 Likes
Reply
Reply

All Replies

Avatar for AndrewF_UK
Level 9 icon
What's this?
Superuser
This message was authored by: AndrewF_UK

Message posted on ‎11 Mar 2025 06:26 PM

Re: Puck problem

Posted by a Superuser, not a Sky employee. Find out more

Hi @Thomo1982 could you do this for me and report back?

 

  1. Open the Netflix app on your Sky Stream Puck.
  2. Go to Get Help in the sidebar.
  3. Select Check Your Network.
  4. Note the download speed displayed.
---
Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Report post
Post 2 of 2
116 Views
0 Likes
Reply
Reply