0

Discussion topic: Puck not working

Reply
Confetti Ring
Avatar for Pauldspee
Level 0 icon
What's this?
This message was authored by: Pauldspee

Message posted on ‎30 Sep 2025 07:44 PM

Puck not working

Puck not connecting as if the hdmi is not working plus other puck shows weak connection
Report post
Post 1 of 5
205 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Pauldspee
Level 0 icon
What's this?
Topic Author
This message was authored by: Pauldspee

Message posted on ‎30 Sep 2025 07:47 PM

Puck not working

One puck is not connected as if the hdmi is not working. Another puck show weak connection. Switched on and off, issues still remain.
Report post
Post 2 of 5
212 Views
0 Likes
Reply
Confetti Ring
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎30 Sep 2025 08:23 PM

Re: Puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pauldspee 

 

You will need to provide more details. Such as the TV you are connected to. Is this a new install? Have you selected the correct hdmi output etc.

 

We are fellow customers and know nothing about your set up unless you tell us!

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 3 of 5
194 Views
0 Likes
Reply
Confetti Ring
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎30 Sep 2025 08:24 PM

Re: Puck not working

Posted by a Superuser, not a Sky employee. Find out more

@Pauldspee 

 

I have replied to your other thread. Hopefully a moderator will merge them, but we need more information from you.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 4 of 5
195 Views
Reply
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎30 Sep 2025 08:30 PM

Re: Puck not working

Posted by a Superuser, not a Sky employee. Find out more

@mikealanr  Merged.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 5 of 5
190 Views
Reply
Reply