Puck not working, keeps dropping out and freezing

[Hector20]

We are having with our puck keeps freezing, dropping out of wifi when everything else is working and connecting. 

Blue screens with waiting to load keeps appearing. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147