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Discussion topic: Puck not working and no lights reset but stil not

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Avatar for Tanya333
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This message was authored by: Tanya333

Message posted on ‎18 Feb 2026 09:43 AM

Puck not working and no lights reset but stil not

Followed troubleshooting but no lights on puck,still not working

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Avatar for Angel_Aka
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This message was authored by: Angel_Aka

Message posted on ‎18 Feb 2026 10:00 AM

Re: Puck not working and no lights reset but stil not

@Tanya333 wrote:

Followed troubleshooting but no lights on puck,still not working

Give Sky a call. The puck probably needs replacing. 

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This message was authored by: Fothergill1

Message posted on ‎18 Feb 2026 10:10 AM

Re: Puck not working and no lights reset but stil not

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tanya333  Run through this help guide and in particular step 4 which is the recovery process.

 

If after that you are still having trouble after this post back and we can get your post escalated to the Community Messaging Team.

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