Puck no working properly

[Trish67]

Hi

My Puck is very slow to connect on channels ( netflix hbo etc) also when playing a film or series, the screen goes black and then comes back on again, and it will not go wifi only usable by the ethernet cable, have contact Sky via AI ( annoying) as didn't solve the problem.

Ive only been connected for the last few weeks.

[arcadeavenger]

Hi @Trish67, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.