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Discussion topic: Puck nightmare!

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Avatar for Jax2020
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This message was authored by: Jax2020

Message posted on ‎03 Jul 2026 09:52 PM

Puck nightmare!

After broadband outage recently I've had to re set my sky streaming puck. But it won't move further on from TV pin entry despite using correct pin
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎03 Jul 2026 10:07 PM

Re: Puck nightmare!

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jax2020 

 

They the last four digits of your mobile number. If that doesn't work follow the steps for "pin not valid" in this article: https://www.sky.com/help/articles/your-sky-glass-pin

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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