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Discussion topic: Puck makes high pitched noise

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This message was authored by: Spjg

Puck makes high pitched noise

Hi I'm a new Sky Stream customer who has just installed a Sky puck. However we notice it makes a constant high pitched noise.It's not loud but certainly annoying. 

 

Does anyone know if this is normal. I presume as it needs access to the WiFi for streaming I can't hide it away. 

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This message was authored by: GD1

Re: Puck makes high pitched noise

Posted by a Superuser, not a Sky employee. Find out more

@Spjg  It's not normal, there shoud be no sound coming from a puck, I would give Sky a call as it may be faulty.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Dazzasky

Re: Puck makes high pitched noise

Posted by a Superuser, not a Sky employee. Find out more

@Spjg wrote:

Hi I'm a new Sky Stream customer who has just installed a Sky puck. However we notice it makes a constant high pitched noise.It's not loud but certainly annoying. 

 

Does anyone know if this is normal. I presume as it needs access to the WiFi for streaming I can't hide it away. 


Try giving it a reboot to see if it stops the noise. If not then call Sky @Spjg 

This message was authored by: SP12354

Re: Puck makes high pitched noise

It's so annoying. I've found a fix (for me at least.) go to the settings on your sky (not your tv.) change the audio output from 'auto' to 'Dolby'. The annoying buzzing stops immediately

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