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Discussion topic: Puck is frozen
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This message was authored by: JTildStan
Message posted on 25 Oct 2025 02:04 PM
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Puck is frozen
So at first the puck wouldn't switch on but finally managed to get it to after lots of switching off and unplugging and retrying. But now when it loads we just get stuck on the Sky homepage. Can turn the volume up and down so the remote is working. It has been tempramental for the last couple of weeks and is about 2 years old. Would love to speak to someone from sky?!
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Oct 2025 02:14 PM
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Re: Puck is frozen
Have a read of this Sky help article, namely performing the recovery procedure on step 4
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: JTildStan
Message posted on 25 Oct 2025 04:03 PM
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Re: Puck is frozen
Thanks, ended up resetting the router. It is all working, but sometimes it is slow on the homescreen now. S
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