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Discussion topic: Puck is freezing

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Message posted on ‎05 Jul 2026 10:36 AM

Puck is freezing

I have had a puck for 4,weeks now and the one in the bedroom won't work. The white light is on but the sky doesn't work. I have one in the living room and that works. 

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Message posted on ‎05 Jul 2026 10:38 AM

Re: Puck is freezing

IMG_4972.jpeg

 

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This message was authored by: lettice

Message posted on ‎05 Jul 2026 11:07 AM

Re: Puck is freezing

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely performing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

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Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
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