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Discussion topic: Puck constantly rashes

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Avatar for Deb-s-12345
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This message was authored by: Deb-s-12345

Message posted on ‎09 Oct 2026 08:14 PM

Puck constantly rashes

My puck keeps crashing on sky programmes. Have being trying to watch one episode of CIA for nearly two hours. Puck has crashed at least half a dozen times. I've unplugged and re-started several times.
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎09 Oct 2026 09:41 PM

Re: Puck constantly rashes

Posted by a Superuser, not a Sky employee. Find out more

Hi @Deb-s-12345 

 

You will need to provide more information. Who is your ISP? What speed do you get? What speed is your puck getting (test in netflix > profile pic > get help? > Connectivity check). Is it a new install? Has it ever worked etc etc.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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