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Discussion topic: Puck connecting to router

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This message was authored by: CE12

Puck connecting to router

Sky puck no WiFi connection.

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This message was authored by: MarkGoldsmith

Re: Puck connecting to router

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your puck and your router?

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This message was authored by: CE12

Re: Puck connecting to router

Yes done both and still receiving the same message.

Tried to use sky robot useless as it didn't understand the problem, also tried the Q&As on sky app again useless as it didn't have a question for no WiFi connection.

It's been like it now for 3 days. We  upgraded to the max hub and the signal is appalling, get less signal than on the old router.

Thanks for trying to help though.

This message was authored by: mikealanr

Re: Puck connecting to router

Posted by a Superuser, not a Sky employee. Find out more

Hi @CE12

 

Have you reset the network connection on your Puck in settings and joined the new WiFi network?

 

Sky's advice for No WiFi is here: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-os

 

If that doesn't work let us know and we can escalate your post to sky.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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