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Discussion topic: Programmes keep freezing

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This message was authored by: AMcF026

Programmes keep freezing

When watching programmes either through playlist or via apps they keep freezing 

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This message was authored by: MarkGoldsmith

Re: Programmes keep freezing

Posted by a Superuser, not a Sky employee. Find out more

@AMcF026 wrote:

When watching programmes either through playlist or via apps they keep freezing 


What download speed is your puck getting? To find out open Netflix on the puck, go to Get Help and Check Your Network and it will run a speed test.

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