Poor service

[Unhappy67]

So, who else has these puck issues?

Broad band drops out?

Equipment failing? (On 2nd box in 3 months and 4th remote)

TV picture pixelated?

Constant freezing?

Having to unplug and the wall and reboot daily?

Fast forward and the show starts over?

TV turns over randomly with nothing being touched?

And more.

[Mark39]

Nope, none of those.

[Hunter2660]

Not me. No issues at all. 😁 Sounds like your just unlucky I'm afraid.

[CraigW27]

Yes had issues seemingly every Saturday night it just stops working for no reason without fail.  Even after resetting number of time ms it doesn't work. 
Sky CUstomer service shut and when I ring them I get told it is "ok now"!!

[TimmyBGood]

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@CraigW27 wrote:

seemingly every Saturday night it just stops working for no reason without fail.  

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Such timing might suggest either internet contention (too many users in the street for the bandwidth available) or local WiFi congestion.

[peter-marlow+1966]

Not had any problems  with  my  puck, i  have had my puck since  November  2021, my puck is connected  by an ethernet cable it more stable  and i  am on full fibre to the property broadband  gigafast  with sky 900mbps, i  also have a 55inch sky glass gen 1, a sky glass 55inch  gen 2, sky live camera, freesat box, Xbox,  a 43inch lg smart tv, smart meter, home computer, tablet,  laptop, 3 mobile phones, and 3 alexas, what speed is your  broadband and how is the puck connected?

[Unhappy67]

It was connected with a cable (they told me to connect via WiFi. Speed is 350

[David89898989]

Yes! I have the same issue.

Going crazy going round in circles with nobody that I can contact to get it resolved 

[Mark39]

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@Samjo53 wrote:

Yes but Broadband is good but puck is playing up about to throw out window complained earlier in week having issues with freezing and dropping out.

  

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Undoubtedly the result of the poor broadband connection to your Puck. Do you have a wifi or cabled connection to the Puck?

[David89898989]

Wifi