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Discussion topic: Poor picture with live tv pixels freezing

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This message was authored by: Welder23

Poor picture with live tv pixels freezing

Live tv freezing and pixels on the screen.
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This message was authored by: Jporch316

Re: Poor picture with live tv pixels freezing

Posted by a Superuser, not a Sky employee. Find out more

@Welder23 wrote:
Live tv freezing and pixels on the screen.

Try a reboot by pulling the plug for a few minutes 

 

if the issue still persists then it maybe a poor wifi or slow internet issue 

 

you can check the speed arriving at your device by opening the native Netflix app - scrolling down to get help and running the network check 

 

you need ideally over 30mbs consistently to run stream 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Welder23

Re: Poor picture with live tv pixels freezing

Thanks for your reply I will try that when I get home. Regards Nigel 

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