Playlists deleting themselves

[Daz324]

Two days in a row my playlists have deleted everything from them.

Ive tried restarting the box, refreshing the apps but everything I had added has gone, I added some shows back but they went again this morning.

any ideas what's causing this and how I can get my playlists back?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147