Playback stops

[Mantaray]

I'm trying to watch the forsytes on channel 5 app it plays up to an ad break. Then screen goes blank after or during ads. Program won't progress when ads come on. I've tried resetting apps on settings and rebooted the puck numerous times. This doesn't happen with any other app. Can anyone advise please.

[lettice]

Is it only this programme or are others on the app doing the same.

If just that programme, which episode is it you are having this issue with?

[Mantaray]

Thanks for the reply. It's latest episode of the forsytes I think EP 3. As far as I know no other app is doing it. Eg Netflix. Is ok.

[Mantaray]

Just been reading another thread about the same problem and apparently it's a software problem sky is aware of and say that it is being resolved on the next update but no date yet. It's been going on for a year or more. Only option is to complain and get ads taken off without charge as I'm paying for a streaming service which I'm not getting or leave and go elsewhere.

[lettice]

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@Mantaray wrote:

Thanks for the reply. It's latest episode of the forsytes I think EP 3. As far as I know no other app is doing it. Eg Netflix. Is ok.

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Ok thanks for episode.

Did try that episode and it did stutter badly on the ad around 17 minutes in.

I hit Home key on puck from within the C5 app, did a settings restart on the puck from the settings menu,

Tried the episode again, from the start and all was ok.

Sometimes with these odd sticking episodes it is worth sending an email to the Sky Viewer relations team to report it;

ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.

[lettice]

Do agree though even with it playing this time, the ad transition with the Sky Stream skipping in the C5 app on that episode 3 for the first and next ad set is a bit juddery.

I played episode 1 and 2 and all skipped fine.