Hi @KS19Firstly I would reboot the system by going to Settings > System Management > Resets & Updates > Restart device. It takes about 3 minutes to completely reboot. You will have a blank screen for the first couple of minutes before the Sky logo appears.
You could also try to pair the remote again as follows:
- Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
- Press 4 and 6 together for three seconds
- Press 1 and 3 together for three seconds (bluetooth mode). A connected message should appear on your screen, press continue and it's all done.
If that doesn't resolve it then have a look at the following links to remote troubleshooting guides:
Troubleshooting guide
Remote help
As unusual as it may sound many people have got remotes working again by holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. It has worked for me on 2 occasions.
As a last resort call Sky and discuss with them and maybe request a replacement remote.
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