0

Discussion topic: Pixelated screen on all channels and on demand

Reply
Avatar for Jh5342
Level 0 icon
What's this?
This message was authored by: Jh5342

Message posted on ‎09 Dec 2024 07:03 PM

Pixelated screen on all channels and on demand

I'm having the same issue that others have had with an intermittent pixelated screen. It's happening on all channels and also on streaming things on demand (thus far on Succession and Dune Prophecy).

 

Report post
Post 1 of 2
298 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎09 Dec 2024 07:13 PM

Re: Pixelated screen on all channels and on demand

Posted by a Superuser, not a Sky employee. Find out more

@Jh5342  What speed is you puck getting?  Open the netflix app on your puck, go to Get Help, run the connection test.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 2
287 Views
0 Likes
Reply
Reply