Picture keeps cutting out

[Mark-1999-]

Irrespective of what I'm watching on my sky stream, the picture keeps cutting out & then comes back on after about 10 seconds. It doesn't matter if I'm watching live TV or streaming a programme. The WiFi is turned off in the settings & I use an ethernet cable from my router. Please advise

[SuperMatt]

Morning, @Mark-1999-. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141