Discussion topic: Pick keeps freezing
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Message posted on 03 Aug 2025 05:10 PM
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Pick keeps freezing
I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it!
I have reset settings.
I disconnected to wifi
can I have a new puck!
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Message posted on 03 Aug 2025 05:28 PM
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Re: Pick keeps freezing
@ElaineD69 wrote:I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it!
I have reset settings.
I disconnected to wifican I have a new puck!
Hi
does it do the same on WiFi ? What speed internet do you have ?
you will need to contact sky (we are all fellow users on here) if you feel you need a replacement puck
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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