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Discussion topic: Pick keeps freezing

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This message was authored by: ElaineD69

Pick keeps freezing

I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it! 
I have reset settings. 
I disconnected to wifi 

can I have a new puck! 

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This message was authored by: Jporch316

Re: Pick keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@ElaineD69 wrote:

I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it! 
I have reset settings. 
I disconnected to wifi 

can I have a new puck! 


Hi

 

does it do the same on WiFi ? What speed internet do you have ?

 

you will need to contact sky (we are all fellow users on here) if you feel you need a replacement puck 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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