@peter+and+Helen Your not contacting Sky customer service by posting here, your other thread you created has been removed.
This is a customer helps customer community as explained here https://helpforum.sky.com/t5/Members/ct-p/members
If the puck has no power call Sky.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
