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Discussion topic: Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Software”

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Message posted on ‎26 Jan 2024 05:21 PM

Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Software”

Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Software”

we are unable to stream and watch anything. Need your urgent help

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This message was authored by: MarkGoldsmith

Message posted on ‎26 Jan 2024 06:12 PM

Re: Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Softwar

Posted by a Superuser, not a Sky employee. Find out more

Surely that's an issue with your TV rather than the Sky stream puck?

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎26 Jan 2024 06:30 PM - last edited: ‎26 Jan 2024 06:31 PM

Re: Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Softwar

Posted by a Superuser, not a Sky employee. Find out more

@Eunice29  Just to be clear there is no decoder, Sky will have either provided  a Glass Tv & Stream puck or a stream puck on it's own depending on the oprder you placed.

 

Or  in the case of Sattellite TV a Sky Q box.

 

What exactly did you order? 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jones_The_Cat

Message posted on ‎26 Jan 2024 06:34 PM

Re: Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Softwar

@Eunice29 wrote:

Our TV has and Decoder have just been installed but the Decoder is just saying “Updating Software”

we are unable to stream and watch anything. Need your urgent help

Turn the Glass TV or the Stream puck (whichever device you have) off at the wall for ten minutes then power back on and follow the on-screen instructions again. Hopefully this time the software update will then take place. 

It's not uncommon for these devices to get a bit stuck during initial setup. 

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