OpenReach have not setup my Broadband

[RossMclauclan]

I've been getting delay after delay from Open Reach/Sky for setting up my Broadband and Talk for about a month now. I've not set up the Sky Stream Puck I was sent a month ago, as my full order has not been fulfilled (Something I'm beginning to lose my patience with). Is there a way of speaking with someone to have this payment cancelled/postponed it's not being used due to not having any broadband. 

Or do I need to look at other avenues to cancelling my Sky Order completely as they cannot provide me with a service as this is not the best start with my new network provider.

[GD1]

@RossMclauclan  Sky may give a partial refund once your broadband is up & running, until then you'll need to continue paying your subs (if you have a minimum term discounted deal). 

If you're on a rolling 31 day contract simply cancel until broadband is up & running.

[Dale]

I understand your frustration with the delays in setting up your broadband and talk services with Open Reach/Sky. To address the issue of payment for the Sky Stream Puck that you haven't used due to the incomplete order, you can consider the following steps:

Contact Customer Support: Reach out to Sky's customer support as soon as possible. You can use the contact details provided on your order confirmation or on Sky's official website. Explain the situation, including the delays in your order and the fact that you haven't been able to use the Sky Stream Puck.
Explain the Situation: Clearly explain the situation to the customer support representative. Mention that you haven't been able to use the device because your broadband and talk services have not been set up as expected.
Request Payment Adjustment: Politely request that the payment for the Sky Stream Puck be postponed or canceled until your full order is fulfilled and your services are up and running. Emphasize that you want to be charged accurately for the services you receive.
Document Communication: Keep a record of your communication with Sky's customer support. This can include names of representatives, dates, times, and a summary of the conversation. This documentation can be helpful if you need to refer back to it in the future.
Review Terms and Conditions: Review the terms and conditions of your order and the Sky Stream Puck. Make sure you understand the cancellation and refund policies, if applicable.
Escalate if Necessary: If you are not able to reach a satisfactory resolution through customer support, consider escalating the issue to a higher level of management within Sky.

Remember to remain patient and polite while communicating with customer support representatives. They are there to assist you and find a solution to your issue. Keep in mind that policies and procedures can vary, so it's important to discuss your specific situation directly with Sky's support team.