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This discussion topic has been answered Discussion topic: Old Version Puck

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This message was authored by: Cade2

Message posted on ‎02 Apr 2026 04:06 PM

Old Version Puck

 How come I have just taken out a brand new subscription and been supplied with the old type puck ? 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎02 Apr 2026 04:29 PM - last edited: ‎02 Apr 2026 04:52 PM

Re: Old Version Puck

Posted by a Superuser, not a Sky employee. Find out more

@Cade2 

 

There's a manufacturing revision with a different power supply plug, but it's not a second generation release and Sky won't treat it as such: they'll recirculate refurbished hardware originally supplied from February 2023 onwards (which is when pucks moved from sale to loan)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Apr 2026 04:12 PM

Re: Old Version Puck

Posted by a Superuser, not a Sky employee. Find out more

@Cade2  You get what is in stock, there is no way for any CSA to dictate which puck gets sent, as they are only loaned to yiou then you're not guaranteed a new version.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Stephen+Mourton

Message posted on ‎02 Apr 2026 04:22 PM

Re: Old Version Puck

@Cade2   When you say "old" do you mean second hand or not the latest version?

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Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎02 Apr 2026 04:29 PM - last edited: ‎02 Apr 2026 04:52 PM

Re: Old Version Puck

Posted by a Superuser, not a Sky employee. Find out more

@Cade2 

 

There's a manufacturing revision with a different power supply plug, but it's not a second generation release and Sky won't treat it as such: they'll recirculate refurbished hardware originally supplied from February 2023 onwards (which is when pucks moved from sale to loan)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Angel_Aka

Message posted on ‎02 Apr 2026 04:31 PM

Re: Old Version Puck

@Cade2 

Big black plug = v1 puck

Small grey plug = v1B puck

 

Customers report the 1B as being better at coping with live UHD sport. Beyond that, there's allegedly no difference between the two. 

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