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Discussion topic: No sky for 27days

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This message was authored by: brian102

Message posted on ‎25 Jul 2024 04:38 PM

No sky for 27days

I am currently on day 27 of having no sky. This is due to sky delivering my pucks wrongly alocatted. Because of their issue they dont seem to be trying to fix my lack of sky until they sort what went wrong. Its an easy fix but after numerous calls to various departments i am no further forward. Getting very frustrated now especially after being charged twice. Any ideas how to resolve this? 

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This message was authored by: GD1

Message posted on ‎25 Jul 2024 04:54 PM

Re: No sky for 27days

Posted by a Superuser, not a Sky employee. Find out more

@brian102 If it were an easy fix as you seem to think do you not think it would be resolved by now?  in any case you'd need to chase Sky up on this.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎25 Jul 2024 07:23 PM

Re: No sky for 27days

If I was a new customer I could have new equipment tomorrow so why does it take 4 weeks to change these? 

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This message was authored by: Exiled-in-HH

Message posted on ‎25 Jul 2024 07:26 PM

Re: No sky for 27days

Submit a formal complaint there is a link at the bottom of this page☹️

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Message posted on ‎25 Jul 2024 07:28 PM

Re: No sky for 27days

Thanks but I already have around 2 weeks ago and haven't heard anything since

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This message was authored by: Exiled-in-HH

Message posted on ‎25 Jul 2024 07:32 PM - last edited: ‎25 Jul 2024 07:33 PM

Re: No sky for 27days

We'll customers can't help you ☹️

 

Other than suggesting submit more formal complaints🤔

 

 

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