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Discussion topic: No service

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This message was authored by: Rebecca170

Message posted on ‎17 May 2025 12:21 PM

No service

Sky streaming not working Cardiff cf14 

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This message was authored by: Stephen+Lancashir

Message posted on ‎17 May 2025 12:39 PM

Re: No service

Sky Stream Not working.

 

No Service CH5

SLL
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Message posted on ‎17 May 2025 01:15 PM

Re: No service

Posted by a Superuser, not a Sky employee. Find out more

Working fine here. Please expand on 'not working', and what you've done to try to resolve it.

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Message posted on ‎17 May 2025 01:33 PM

Re: No service

Posted by a Superuser, not a Sky employee. Find out more

@Rebecca170  @Stephen+Lancashir  Any error messages?   What steps have you tried to resolve the issue?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Rebecca170

Message posted on ‎17 May 2025 01:39 PM

Re: No service

Any channel selected has same message being technical difficulties with channel , black screen then blue screen & no view of service at allsince 10am today, have rebooted wifi working fine in house just not tv

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This message was authored by: Stephen+Lancashir

Message posted on ‎17 May 2025 03:54 PM

Re: No service

I have done the same, unplugged the Sky Router and plugged it back in again. This did not fix the problem. 

 

So I found the Settings Tab on the TV, and selected the 'Reset' WiFi option, clicked confirm and let it process. Took a minute, but it has fixed the problem and everything is working fine now.

 

Hope this helps. 

SLL
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