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Discussion topic: No active subscription

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Avatar for Tash02
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This message was authored by: Tash02

Message posted on ‎12 Jan 2026 02:32 PM

No active subscription

Hi

 

I signed up for sky last week and received my puck on Thursday, I tried setting up the puck on Saturday but it still says no active subscritption, wht do I do, I followed all the sets on screen and tried restsrting the puck.

 

Thanks

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎12 Jan 2026 06:43 PM

Re: No active subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tash02 

 

You will have to call sky as we are fellow customers here on the community. There isikely an issue on the account that will need resolving by Sky.

 

Dial 150 from a sky landline or mobile or use the number listed here: https://www.sky.com/help/articles/viewing-help 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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