No Tv through puck

[Ste96]

TV tells me I have no Internet connection, but I have Internet connection with my iPhone this new sky broadband hub and puck  How can I solve it?

[_Claire]

Hi @Ste96 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141