Nightmare with sky puck. .

[Misssolesivine]

After months of trying to receive the puck.... after countless calls to sky to resolve the issue.. I received the puck and set everything up and being able to watch sky, the program stopped and a message saying whole house setup. I went and carried out all the problem solving I could do my end at 10pm, I'm at a loss and am just waiting to now cancel EVERYTHING.. has anyone else had this problem? I will be calling them again in the morning. Which I'm dreading as all but two people have been helpful and actually done what they said they would do. The agents are NOT fit for purpose.... I've been lied to on multiple occasions, money has been taken for a service I have NOT received. Sky is my more hassle than it's worth. Never again!!!

[-Heather-]

Hi @Misssolesivine, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141